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Providence Health & Services Program Manager - Stroke in San Pedro, California


Providence is calling a Program Manager - Stroke (Full time, Day Shift) to Providence Little Company of Mary Medical Center San Pedro in San Pedro, CA.

We are seeking a Program Manager - Stroke who will report to the Neuroscience and Stroke Program Director, and is accountable for the management and planning of clinical and operational activities of the Stroke program in accordance with Providence Little Company of Mary mission, values and program strategic plan. The Stroke Program Manager will work to create an environment that fosters a multidisciplinary team and collaborative approach to care that achieves operational and clinical "Best Practice". The Stroke Program Manager works closely with department managers, directors and physicians and oversees the daily operations of the Stroke Program. They are responsible for maintaining compliance with regulatory standards for stroke program certification and other regulatory performance requirements for the Stroke Program.

The Stroke Program Manager will assist in providing and developing performance improvement plans and monitors quality outcomes for stroke patients. The Stroke Program Manager sustains performance, tracks and reports impact of stroke care. They are responsible for program oversight which includes physician and caregiver collaboration in planning and coordinating the programs delivery of care to stroke patients.

In this position you will:

  • Accountable for the compliance of all regulatory and quality requirements pertaining to the Stroke Program (i.e. TJC, EMS, AHA)

  • Work to provide program strategic leadership and management in stroke care, staff educational planning, performance improvement and quality in accordance with national standards, organization policies, best practice and clinical practice guidelines

  • Work in collaboration with the program Medical Director to implement and manage the Stroke Program according to the Joint Commission . This includes; survey readiness, standard interpretation and implementation, reporting, and application

  • Oversee the management of a stroke database for all stroke patient admissions. Utilize the stroke data as a tool to assess and address performance improvement activities and quality of care

  • Coordinate and assure maintenance of data to support the Stroke Program certification process with the Joint Commission. Maintains data and reports to the Providence system and regional teams, EMS and other required reporting agencies as needed

  • Work in collaboration with the Neuroscience and Stroke Program Director and Medical Director of the Stroke Program to coordinate and interdisciplinary team who oversees the care of all stroke inpatients

  • Develop, present, assess, and revise educational programs and resources to meet the continuing educational needs of the nurses and ancillary disciplines within (and when applicable) outside the organization in the care of the stroke patient and family

  • Maintain teaching materials and program education plans supporting the provision of program education. This may include but is not limited to staff rosters and education presentation slides

  • Serve as a role model for staff by providing guidelines and standards that demonstrate expert care, assessment, and care planning for stroke patients

  • Attend local conferences and regional meetings to maintain current knowledge of stroke care and local initiatives

  • Maintain program policies and procedures

  • Collaborate with the Stroke Program Medical Director and Neuroscience/Stroke Medical Director to plan program Medical Staff Education

  • Attend organization wide meetings as required to provide program updates

  • As part of the Southbay Stroke Program , primary duties support Providence Little Company of Mary San Pedro and ask assigned, also support Providence Little Company of Mary Torrrance

  • Other duties as assigned


Required qualifications for this position include:

  • Associate's Degree in Nursing or equivalent educ/experience

  • Current California professional licensure in Nursing or equivalent

  • Current, valid California Driver’s license required

  • National Institute of Health Stroke Scale certified within 30 days of hire

  • 1 year in a supervisory role or equivalent years of experience/education in management, and/or other administrative functions

  • 5 years current and appropriate clinical experience in nursing or allied health professions with an emphasis on stroke care and neurology

  • Performs work independently with minimal supervision

  • Demonstrates a high commitment to quality

  • Behavior and decisions must align with Providence mission and core values

  • Ability to develop strong collaborative partnership and working relations with Physicians, Nurse Managers, Clinical Development Specialists, and Educators

  • Ability to develop, direct, coach, and motivate staff to provide quality service with effective/outstanding outcomes

  • Demonstrates interpersonal skills

  • Excellent oral and written communication skills, including effective listening and presentation skills

  • Ability to negotiate a favorable outcome under challenging conditions

  • Demonstrates self-motivation with demonstrated ability to take initiative, prioritize work, manage time and respond effectively to rapidly changing environment. Ability to use cognitive thinking skills, leads inter-disciplinary groups and prioritize and organize work in an accurately and timely manner

  • Ability to promote the work of the Team and oneself in one-on-one interactions as well as public forums

  • Demonstrates political savvy

  • Demonstrates project management (resource planning, skill evaluation, recording of work, timelines, result reporting) and word processing skills

  • Ability to facilitate meetings and develop teams, negotiate difficult conversations and manage projects/plans according to timelines and expected results

  • Effective computer and analytical skills necessary to interpret quantitative and qualitative data relevant to service line

  • Ability to develop quality programs for the application of new knowledge and technology with effective utilization of resources. Skill in the application of quality improvement methods and concepts

  • Ability to establish vision for nursing and quality patient care and effectively plan for change

  • Knowledge and skill in education of both healthcare professionals and patients – formal and informal education - and program planning

  • Ability to utilize outcome data and evidence based practices in the development of “best practices”

Preferred qualifications for this position include:

  • SCRN certification by the California Board of Registered Nursing

  • Certification in Neuroscience (CNRN)

  • 3 years disease specific program leadership, including planning and coordinating stroke or other disease specific programs to meet Joint Commission Guidelines

  • Experience in a regulated environment

  • Promotes information sharing

  • Excellent collaboration and team building skills

  • Ability to build strong customer relationship

About the hospital you will serve.

Providence Little Company of Mary Medical Center San Pedro is a 259-bed nonprofit hospital that has served the Harbor and greater South Bay communities since 1925. Our Medical Center offers a comprehensive array of medical and surgical services each distinguished by innovation, quality and excellence in its respective area. We received the CHART “Certificate of Excellence” for receiving superior or above average results across the majority of outcomes and process measures publicly reported by CHART. We ranked in the top 21 among more than 240 hospitals throughout the state compared by California Healthcare Foundation, and were the first location in the South Bay to carry the Gold Seal of Approval® from The Joint Commission for Primary Stroke Centers. As a member of Providence Health & Services, we are continually driven by the caring tradition of our heritage – the foundation of our Mission and core values – to embrace respect, compassion, justice, excellence and stewardship. Providence Health & Services today celebrates unprecedented growth, recognition for top quality health care, a vibrant employee culture where new ideas are encouraged and a drive to help the underprivileged - all with an eye toward the future.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Project & Program Coordination (Non-Clinical)

Location: California-San Pedro

Req ID: 254742