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Providence Health & Services PBX/Communications Operator - On Call in San Pedro, California


Providence is calling a PBX Operator (On-Call, 8-Hour, Variable Shift) to Providence Little Company of Mary in San Pedro, CA.

The PBX Operator assists in the daily hospital operations by supporting The Ministry via the phone systems, emergency alarms, and codes. We are responsible for receiving and dispatching all calls within the hospital and we also receive and expedite orders for EVS and POM through the Service Center. Our job is to provide optimal customer service through our daily tasks and assist in any way we can.

In this position you will:

  • Report all phone and switchboard problems, activity in emergency controls panel, and elevators out of order to appropriate departments as needed.

  • Answer incoming calls for the Service Center and dispatch appropriate staff for repairs.

  • Relay messages over the radio (walkie-talkie); announce "quiet time" at the end of the day.

  • Know emergency codes/procedures; makes calls to police, fire department, etc.

  • Know features of phone system, hospital personnel, and department extensions.

  • Be able to fulfill these various duties without constant direct supervision and must rely upon his/her own judgment to handle certain situations that might arise; maintain confidentiality as appropriate.

  • Demonstrate willingness & ability to float to areas within their scope of practice as necessary; perform tasks for other departments.


Required qualifications for this position include:

  • Ability to communicate effectively in English both verbally and in writing.

  • Professional phone techniques and pleasant voice and demeanor.

Preferred qualifications for this position include:

  • Prior switchboard operator experience in healthcare setting.

  • Ability to multi task and attention to detail.

  • Ability to assess various situations and respond accordingly.

  • Excellent customer service skills and professional demeanor.

About the hospital you will serve.

Providence Little Company of Mary Medical Center San Pedro is a 259-bed nonprofit hospital that has served the Harbor and greater South Bay communities since 1925. Our Medical Center offers a comprehensive array of medical and surgical services each distinguished by innovation, quality and excellence in its respective area. We received the CHART “Certificate of Excellence” for receiving superior or above average results across the majority of outcomes and process measures publicly reported by CHART. We ranked in the top 21 among more than 240 hospitals throughout the state compared by California Healthcare Foundation, and were the first location in the South Bay to carry the Gold Seal of Approval® from The Joint Commission for Primary Stroke Centers. As a member of Providence Health & Services, we are continually driven by the caring tradition of our heritage – the foundation of our Mission and core values – to embrace respect, compassion, justice, excellence and stewardship. Providence Health & Services today celebrates unprecedented growth, recognition for top quality health care, a vibrant employee culture where new ideas are encouraged and a drive to help the underprivileged - all with an eye toward the future.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Administrative (Clinical)

Location: California-San Pedro

Req ID: 225411