Providence Health & Services PBX Operator in San Pedro, California
Providence is calling a PBX Operator (Full time, Day Shift) to Providence Little Company Of Mary San Pedro Hospital in San Pedro , CA.
We are seeking a PBX Operator who will be reporting to the PBX Supervisor, responsible for greeting, assisting, and directing visitors, patients and other hospital callers in a prompt and courteous manner. Answer and direct all incoming and departmental calls.
In this position you will have the following responsibilities:
Promote patient, physician, customer and employee satisfaction by personal example, treating all contacts with respect
Support and participate in activities that foster customer service
Communicate and follow the organizational chain of command for notification of patient care/service issues, when appropriate
Maintain required applicable licensure, certification and education
Attend and successfully completes general and department orientation, in-service programs and the annual key competencies and mandatory update requirements
Participate actively in department staff meetings
Demonstrate effective verbal and written communications
Communicate effectively in a clear, concise, understandable manner. Applicable for the populations Adult and Geriatric
Answer telephones, route calls, take messages and provide routine information to callers
Maintain knowledge of various hospital emergency procedures/plans and codes and has the ability to implement those plans/codes according to hospital policy
Never leave work station unattended
Must obtain verbal acknowledgment from other departments when board is switched over to the other department for breaks and meal periods
Maintain established departmental policies and procedures, objectives, quality assurance and safety standards
Contact staff members over the central paging system as requested and according to hospital policy
Relay patient room numbers to appropriate individuals according to hospital policy
Contact on-call personnel as needed according to hospital policy
Maintain department records, reports and files as required
Perform a variety of clerical functions while keeping patient confidentiality and satisfaction as a priority
Demonstrate willingness & ability to float to areas within their scope of practice as necessary
Required qualifications for this position include:
- Minimal keyboarding experience
Preferred qualifications for this position include:
H.S. Diploma or GED
Proficient in English written and verbal communication skills
About the hospital you will serve. Providence Little Company of Mary Medical Center San Pedro is a 259-bed nonprofit hospital that has served the Harbor and greater South Bay communities since 1925. Our Medical Center offers a comprehensive array of medical and surgical services each distinguished by innovation, quality and excellence in its respective area. We received the CHART “Certificate of Excellence” for receiving superior or above average results across the majority of outcomes and process measures publicly reported by CHART. We ranked in the top 21 among more than 240 hospitals throughout the state compared by California Healthcare Foundation, and were the first location in the South Bay to carry the Gold Seal of Approval® from The Joint Commission for Primary Stroke Centers. As a member of Providence Health & Services, we are continually driven by the caring tradition of our heritage – the foundation of our Mission and core values – to embrace respect, compassion, justice, excellence and stewardship. Providence Health & Services today celebrates unprecedented growth, recognition for top quality health care, a vibrant employee culture where new ideas are encouraged and a drive to help the underprivileged - all with an eye toward the future.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Marketing/PR/Communications
Location: California-San Pedro
Req ID: 254738