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Providence Health & Services LCSW Behavioral Health Intake Specialist in San Pedro, California


Providence is calling a LCSW Behavioral Health Intake Specialist (Per diem/Variable shift) to Providence Little Company of Mary Medical Center San Pedro San Pedro, CA.

We are seeking LCSW Behavioral Health Intake Specialist who will assess the treatment needs of behavioral health patients, determine the appropriate level of care and secures patient account reimbursement information by obtaining demographic, insurance and behavioral health clinical information. Additionally, verify insurance and secures initial insurance authorization for treatment and ensures required authorizations are in place. Communicate all pertinent collateral clinical information to the on call psychiatrist/physician, the unit charge nurse and the care management team where the respective patient will be placed. The BHIS works collaboratively with multiple disciplines, both internal and external to the organization. Patients to include: Young, middle and older adults. Designated as a Behavioral Health Clinician to perform 5150 evaluations by the Los Angeles Department of Mental Health (DMH). Licensed Clinical Social workers must follow DMH policies and guidelines.

The BHIS also provides clinical social work interventions including psychosocial assessments and discharge planning to patients who are receiving treatment in the Emergency Department, Medical Acute Inpatient units or a behavioral health unit.

In this position you will:

  • CORE Values and Service Excellence: Responsible to support and carry out the Core Values on a daily basis, by practicing the Service Excellence Standards as outlined in the ABCs of Service Excellence, appended to this job description

  • Conduct self in a respectful, honest, tolerant and professional manner and provide personalized service in a compassionate manner

  • Display team spirit by being compassionate, polite and accountable when dealing with all patients, families, physicians and fellow employees

  • Respond professionally and timely to problems, accessing the appropriate chain of commandespect the ethnicity, culture and age of others

  • Maintain a positive working relationship with all internal employees, physicians, local agencies and providers

  • Appropriately seek assistance to resolve issues and conflicts

  • Maintain a positive attitude toward assignments, department and challenges; demonstrates flexibility

  • Communicate openly and honestly with politeness while listening actively; demonstrate initiative and tolerance

  • Accomplish assigned duties with highest regard to quality while demonstrating financial prudence

  • Serve as a patient advocate

  • Adhere to Policies and Procedures

  • Consistently follows safety policies and procedures and maintains ability to find needed information

  • Maintain general knowledge of system-wide and departmental policies and procedures

  • Report unsafe conditions appropriately

  • Areas of Emphasis

  • Responsible for responding to all inquiries regarding possible admission to a Behavioral Health program located at the San Pedro Ministry and determining appropriate level of treatment in a timely, customer-service orientated manner

  • Provide clinical assessment and evaluation of individuals for the purpose of crisis intervention which may include a determination for a 5150 involuntary detainment as a result of a mental illness

  • Knowledge of mental health diagnosis and substance abuse conditions

  • Knowledge of the various treatment levels and settings for patients requiring mental health or substance abuse services

  • Ability to discuss financials, obtain clinical information from potential patient and collateral sources such as family, referral representative, mental health and medical professionals and other pertinent professionals to determine appropriateness of admission

  • Consult with clinical staff regarding recommendations for intake versus referral to other sources

  • Refer patients to other community agencies/services when it is determined that patient doesn’t meet ministry behavioral health program criteria and requirements

  • Communicate approvals/denials to potential patient, family member, referral representative, mental health and medical professionals as appropriate

  • Complete intake screening and ensures timely documentation (i.e. Contact form, intake logs, etc)

  • Work closely with the clinical supervisors, department leadership, department medical directors and ministry administration

  • Maintain poise under crisis conditions. Follow through on managing crises until resolution (i.e., patient placement or referral to the treatment team/clinical supervisor for case consultation)

  • Ability to learn quickly as technology and insurance requirements change

  • Knowledge and experience with State, Federal and other regulatory Compliance Regulations, including: Medicare Secondary Payer, EMTALA, and ABN

  • Demonstrate knowledge of and utilizes electronic and automated work tools (e.g., online access tools to payers, work drivers)

  • Handle information with utmost confidentiality and discretion ensuring the protection of confidential information related to client information according to internal, HIPAA and other regulations

  • Assist with social work coverage within other areas of the ministry including inpatient, emergency department and post-acute care services

  • 17.Provides age appropriate direct service intervention proactively and upon request to individual patients, couples, families and groups to include: Psychosocial assessments, short term psychotherapy, supportive therapy, and discharge planning and community resource referrals.

  • Review charts and completes intervention with emphasis on identification of issues related to psychosocial assessment, treatment plan, intervention/referral and follow-up

  • Actively participates/facilitates patient care rounds/case conferences

  • Strong listening, verbal and written communication skills

  • Ability to problem solve situations finding solutions

  • Utilize solid judgment and adheres to all policies. Consistently prioritize caseload by completing assigned work with minimal assistance

  • Knowledgeable and helpful in assisting patients with advanced directives. Keep current on ethical issues in patient care

  • Proactively identify areas of unmet need in relation to patient rights and follows through with appropriate intervention

  • Maintain knowledge of policies related to clinical and organizational ethics and participate in the Bioethics Committee as appropriate

  • Recognize indicators of abuse and neglect; consistently follows mandatory reporting guidelines

  • Maintain up-to-date knowledge of reporting responsibilities and share with healthcare team evidenced by providing employee in-services as the need is identified

  • Proactively participate in the Mary Potter Program for Human Dignity by referring all appropriate candidates

  • Collaborate with other department staff relative to shared cases in a timely manner

  • Attend the majority of staff meetings and participate in departmental functions. Communicate when unable to attend

  • Actively participate in ministry and community programs and committees pertinent to areas of service

  • Concentrate on area of assignment while maintaining flexibility when faced with a fast paced and changing work environment

  • Willingly accept on-call and/or weekend assignments as requested or required by the department. (Refer to LCMSA “On-Call” Policy and Procedure).Travel throughout Little Company of Mary Service Area may be required

  • Assist the department in special projects, as assigned

  • Documentation/Information Management

  • Demonstrate working knowledge of the Ministry Information System

  • Practice professional confidentiality and serves as a role model for others

  • Document appropriate information pertaining to the individual patient in a specific, accurate and thorough manner to allow for follow-up problem/resolution

  • Maintain proficiency in computer and written documentation as defined by department guidelines

  • Keep an updated personnel record per facility policy (i.e., PPD, Educational Record)

  • Leadership and Supervision

  • Practice in a professional and knowledgeable manner

  • Serve as an internal and LCMSA resource for others regarding psychosocial issues in patient care

  • Act a role model and maintains a positive approach to change

  • Practice effective two-way communication

  • Provide referrals for psychosocial issues to healthcare team members (i.e., referrals to EAP)

  • Demonstrate the ability to make appropriate decisions within the scope of responsibility

  • Shares valuable information with co-workers and peers

  • Development

  • Complete mandatory continuing education requirements for re-licensure, as appropriate, independently

  • Demonstrate interest in professional growth through attendance of workshops and seminars

  • Attend LCMSA in-services and other educational activities to maintain current knowledge of practice and technology that is utilized in the role

  • Provide in-services to others on the healthcare team (i.e., Speakers Bureau)

  • Provide orientation to new employees/students, as requested

  • Provide clinical consultation to staff/physicians regarding the psychosocial aspects of patient care, assisting others to improve their knowledge base

  • Set valuable and attainable annual objectives

  • Performance Improvement

  • Uphold and strive to meet the Continuum/System goals and objectives - accepting change positively

  • Participate performance improvement in patient care related issues using the C.A.R.E. methodology

  • Identify issues, seeks resolution and ensure follow through

  • Seek assistance/input when needed from manager/director, as needed

  • Budgetary

  • Utilize time and supplies wisely.

  • Meet deadlines for assigned duties

  • Attend meetings on time

  • Is flexible within the department to assist others/provide coverage

  • May identify areas of potential savings

  • Adapts working hours to job requirements

  • Other Duties Assigned with the General Scope of Job, Training, and Licensure

  • As assigned within general scope of job, training and licensure

  • Participate in on-call, after-hours rotation


Required qualifications for this position include:

  • Completion of an accredited Master’s Program in Social Work. LCSW licensure by the California Board of Behavioral Sciences (BBS), required

  • Designated as a Behavioral Health Clinician to perform 5150 evaluations within 9 months of hire. All LCSWs must follow the policies and guidelines by Los Angeles County Department of Mental Health for LPS designation and keep their designation in current status, required

  • 3-5 years of behavioral health intake experience in a behavioral healthcare setting including assessments and intake and referral functions for acute psychiatry services

  • Experience with payers and obtaining authorizations

  • Healthcare workplace violence prevention certification within 6 months of hire

  • Requires advanced communication skills to communicate effectively with patients, interdisciplinary team physicians and the community. Must be able to fluently speak, read, write and understand English

  • Knowledgeable of mental health and substance abuse conditions and their treatment; levels of care/settings within Behavioral Health; crisis and behavior management; case management theories, processes and procedures; and community resources with discharge planning experience

  • Requires flexibility and strong self-motivation / organizational skills to prioritize work and make decisions with minimal supervision

  • Requires computer experience / literacy as needed for the job

  • Must be able to communicate verbally and in writing; physical agility to manage patients; push, pull and lift up to 40 pounds; intermittent sitting, standing, walking, bending and stooping; drug and alcohol free as evidenced by negative results of post-offer, pre-employment urine drug screen, and as defined by the RU-91 form

  • Requires a courteous and cooperative service-oriented demeanor

Preferred qualifications for this position include:

  • Minimum of 2 years of medical social work experience within an inpatient medical care setting or within an emergency department

  • Minimum of 2 years of substance abuse treatment experience within an inpatient or outpatient setting

About the hospital you will serve.

Providence Little Company of Mary Medical Center San Pedro is a 259-bed nonprofit hospital that has served the Harbor and greater South Bay communities since 1925. Our Medical Center offers a comprehensive array of medical and surgical services each distinguished by innovation, quality and excellence in its respective area. We received the CHART “Certificate of Excellence” for receiving superior or above average results across the majority of outcomes and process measures publicly reported by CHART. We ranked in the top 21 among more than 240 hospitals throughout the state compared by California Healthcare Foundation, and were the first location in the South Bay to carry the Gold Seal of Approval® from The Joint Commission for Primary Stroke Centers. As a member of Providence Health & Services, we are continually driven by the caring tradition of our heritage – the foundation of our Mission and core values – to embrace respect, compassion, justice, excellence and stewardship. Providence Health & Services today celebrates unprecedented growth, recognition for top quality health care, a vibrant employee culture where new ideas are encouraged and a drive to help the underprivileged - all with an eye toward the future.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Behavioral Health

Location: California-San Pedro

Req ID: 259307